Repairs
Satisfaction Reports - every time you have work done in your property you should be given a satisfaction form to complete, the contractors will not be paid if these are not completed. If you are not given this form or part of the form has been filled in incorrectly either contact your housing officer or pop along to a General meeting and discuss any issues you have with other tenants and committee members.
Repairs, emergency repair line, and tenant lock outs.
When you report a repair to NWHS on 726 2222, the repairs officer will assign a priority to the repair. Below gives you examples of what type of repair will fall under each priority, which will determine the response time of the service we wish to provide.
Emergency within 24 hours - defects affecting the safety, security or health of the tenant e.g burst pipe.
Urgent 3 days - defects causing loss of facility to the tenant or likely to cause further deterioration to the structure, fabric, fittings, fixtures or services to the building e.g minor leak under sink.
Routine 28 days - defects which can be deferred without serious inconvenience to the tenant e.g faulty door hinge.
The Co-op pays for the services of a private company, Orbis, to handle emergency calls from tenant members when NWHS office is shut after 5pm till 9am, and all weekend. The number that you telephone is the same 0151 726 2222. This is an emergency service for things that just can’t wait, such as water leaks, faulty electrics etc if your home is damaged due to a break in please obtain a crime reference number from the Police as well as contacting our Emergency Service to secure the building. If you smell gas, please telephone Transco on 0800111999 who will isolate the meter and make safe where necessary. It is important that the emergency service provided is used properly by tenants. If an emergency call out is not a genuine emergency, the costs incurred could be recharged to the tenant. So do think before phoning outside normal office hours.
Orbis will not normally send a contractor to attend when a tenant is locked out of the property. This is because Orbis are unable to verify the identity of a tenant. In these situations tenants will have to contact a local locksmith, and unfortunately you will probably need to pay the locksmith upfront. If the locksmith is required due to the lock being faulty, the co-op will normally refund the cost of the call out providing that you have a receipt for the call out. If the call out is required due to neglect such as lost keys or keys locked inside the property, the Co-op will normally refund the costs but only on the first occasion. All tenants are strongly advised to leave spare keys to their property with someone who is trustworthy.
Repairs, emergency repair line, and tenant lock outs.
When you report a repair to NWHS on 726 2222, the repairs officer will assign a priority to the repair. Below gives you examples of what type of repair will fall under each priority, which will determine the response time of the service we wish to provide.
Emergency within 24 hours - defects affecting the safety, security or health of the tenant e.g burst pipe.
Urgent 3 days - defects causing loss of facility to the tenant or likely to cause further deterioration to the structure, fabric, fittings, fixtures or services to the building e.g minor leak under sink.
Routine 28 days - defects which can be deferred without serious inconvenience to the tenant e.g faulty door hinge.
The Co-op pays for the services of a private company, Orbis, to handle emergency calls from tenant members when NWHS office is shut after 5pm till 9am, and all weekend. The number that you telephone is the same 0151 726 2222. This is an emergency service for things that just can’t wait, such as water leaks, faulty electrics etc if your home is damaged due to a break in please obtain a crime reference number from the Police as well as contacting our Emergency Service to secure the building. If you smell gas, please telephone Transco on 0800111999 who will isolate the meter and make safe where necessary. It is important that the emergency service provided is used properly by tenants. If an emergency call out is not a genuine emergency, the costs incurred could be recharged to the tenant. So do think before phoning outside normal office hours.
Orbis will not normally send a contractor to attend when a tenant is locked out of the property. This is because Orbis are unable to verify the identity of a tenant. In these situations tenants will have to contact a local locksmith, and unfortunately you will probably need to pay the locksmith upfront. If the locksmith is required due to the lock being faulty, the co-op will normally refund the cost of the call out providing that you have a receipt for the call out. If the call out is required due to neglect such as lost keys or keys locked inside the property, the Co-op will normally refund the costs but only on the first occasion. All tenants are strongly advised to leave spare keys to their property with someone who is trustworthy.